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How to get more value out of VoIP cloud services

What is the first thing that comes to mind when you think about your phone system?

If a montage of slow dialling, the painstaking process of installing a new line, and being on hold is what played through your mind, you probably haven’t been introduced to VoIP cloud services.

If you have, then you’re probably familiar with its slew of advantages. Spanning from lower costs to saving time because you don’t need to wait for a technician to set up new phone lines for your business, companies no longer have to contend with exorbitant call charges and communication inefficiencies.

Voice over Internet Protocol is by no means a new piece of technology. As it is with most technological and digital solutions, however, those who invest in these cutting-edge solutions often don’t take the time to explore all their capabilities and the possibilities they open up for your company. 

This means your company could have VoIP cloud services installed for years, but never actually make use of all of its services and options for business growth and development. 

This is a waste of a system that can transform your business—but only if it’s given a fair chance.

So, how can you be sure you’re getting the most out of VoIP cloud services? 

A good place to start is by looking into the capabilities of a VoIP system. Whether you’re looking into the best VoIP cloud services system you can purchase for your business or looking for ideas on how to leverage your existing VoIP system, you’ve come to the right place :)

Create a unified system with VoIP cloud services

Don’t underestimate the power of your VoIP system to unify your business and add value to the work you do.

VoIP isn’t just a phone system, it’s a method of connecting your hardware, software, and individual networks into one, custom-built ecosystem, curated to meet the requirements of your business and stakeholders. 

This makes your systems and networks more streamlined, resilient, and more cohesive. In addition to these perks, you also cut down on maintenance costs because instead of having to pay for the upkeep of multiple standalone networks and systems, you only need to maintain one, interconnected network. 

Analyse what your data is telling you

VoIP cloud services provide you with comprehensive data on how your phone system is being used. 

This information includes the number of incoming and outgoing calls, the average length of calls, the identity of the caller and callee, how many times a phone rings before the call is picked up, the number of missed calls, and who is on the phone at any time, regardless of geographic location. 

This data helps you recognise points at which your processes can be improved and what your communication challenges are, if any.

Because VoIP cloud services are used to connect teams regardless of their geographic location, the data you glean from these systems can help you conduct training programmes even in the midst of remote working.

With VoIP cloud services, your business is empowered to continue its growth trajectory and reach its targets even in the middle of a crisis like the one we’re facing.

Choose fully-hosted VoIP cloud services 

Fully-hosted VoIP cloud services include updates, fixes, and hands-on support for as long as you’re using the VoIP system. 

This means you never need to account for lost productivity due to breakdowns in the system or worry about your system becoming obsolete. You can maintain a cutting-edge, fully-functional VoIP cloud system without bearing the cost of an in-house technician to service it!

If this is something your business can benefit from, it’s important that you choose a VoIP cloud services provider that offers these value-added services. 


How can upstream help you enjoy the right VoIP cloud services?

Here at upstream, we know VoIP cloud services like the back of our hand. 

Whether you’re a sole trader, a small business, a medium-sized establishment or a mega-corporation, we’ve got a range of solutions to accommodate your needs. Our VoIP solutions for businesses are tailor-made to meet specific company needs.