The importance of a cloud-based communication system for your remote office
Even prior to the COVID-19 pandemic, remote work was on the rise in Australia and in other parts of the world. In a recent McCrindle Research survey of over 580 Australians, it was discovered that if given the choice, 78% of respondents expressed a desire to spend at least a certain amount of their time working from home. In this context, how important is cloud-based communication?
In light of this almost feverish trend towards WFH, it appears that businesses need to not only accept this burgeoning reality but also think creatively about delivering the required output and maintaining the quality of their work.
A core aspect of this is seamless team communication and collaboration, which is where the importance of cloud-based communication is cemented.
While there are numerous systems and applications leveraged to meet these needs, let’s take a look at how VoIP can make remote work much easier.
It drives down your costs
While this is a no-brainer for many people, it’s important to understand why cloud-based communication systems are generally a more cost-effective alternative to on-premise systems - especially for small to medium-sized businesses.
This is because the startup costs associated with a cloud-hosted solution are fewer compared to if your system is hosted on your office’s server. Specifically, this has to do with the fact that on the cloud, you don’t require your own PBX and will instead, have to pay fees to operate and administer a cloud-based PBX.
The cloud also eliminates the need for any hardware or equipment, saving your company a major initial investment. This is diverted to monthly operational costs, which tend to be far more manageable.
Accessibility is the name of the game
One of the single, most important benefits of cloud-based communication systems like VoIP is the fact that it is accessible to your entire team, wherever they are, as long as they have working internet.
With all your teams on the same page, same channel, and system, you ensure that you remain in-sync and are able to coordinate the work that needs to be done. Needless to say, this is as an essential element for remote working.
Certain features of VoIP systems allow teams to share caller notes and resources, which, if hosted on the cloud, will be available for viewing anywhere, at any time.
A reliable way to communicate with your remote teams
Geographical redundancy is a term thrown around a lot when it comes to cloud-based VoIP systems. This is simply industry jargon for a decentralised setup, the biggest benefits of which include very low downtime and fewer service disruptions.
Cloud-based call systems are generally supported by servers in different geographical locations, which ensures that even if one server crashes, you’re up and running in no time at all. When you’re investing in a cloud-based VoIP system, speak to your service provider about what kind of downtime you can expect with their system in place.
The lower the downtime, the better.
All your communication on one platform
If you’re not a fan of using multiple applications or systems for a single function, cloud-based communication software is a major time-saver.
Given that cloud-based VoIP systems host powerful audio and video calling as well as instant messaging features, you really don’t need any other way to stay in touch with your teams. Beyond just being convenient, there’s also the fact that you don’t need to pay expensive premiums for workplace communication tools - all you need is a telephone connected to the internet.
Find out more about a superior cloud-based communication system from JT’s Cloud
Here at JT’s Cloud, our team specialises in providing cutting-edge cloud telephone systems like VoIP. Our team works together with you to understand your needs and provides a customised solution that meets your precise communication and collaboration requirements.
If you’re looking for a way to stay in touch with your remote teams, whether in the short run or the long-term, we can help you find something that helps you remain in-sync at all times.